About Us

New Directions Counseling service knows that mental health is just as important as physical health. Luckily, our highly qualified therapists are here to ensure you stay happy and healthy. Call our mental health professionals for individual and group counseling in Waterloo, IA.

Licensed & Insured

Rest easy knowing that each of our therapists is licensed, insured, and ready to help you through rough times. We only hire educated mental health professionals that are certified to help individuals and groups through a variety of mental illnesses.

Forming Relationships with Our Clients

Unlike other therapists, New Directions Counseling Service wants to form a lasting relationship with our clients. We want you to know that you can always trust us. We’ll be here for you beyond your initial consultation and even after your treatment plan has ended. When you need our therapists, we’ll be there for you.

We accept the following insurance for mental health services:

  • Aetna/Meritain
  • Blue Cross/Blue Shield (all commercial plans from all states)*
  • CICS/CROSS (all Iowa-based MHDS funding sites with which our practices have a contract)
  • Cigna
  • EAP plans
  • Health Partners/HP Unity Point
  • Iowa Medicaid/Wellpoint/Iowa Total Care/Molina (plus any future Medicaid MCOs with which Iowa contracts)*
  • Medicare
  • Private/Self-pay
  • Quartz
  • Tricare/CHAMPVA
  • UHC/UMR/Surest (plus any other plan that uses UHC provider networks)*

* Insurance accepted for Substance User Disorder Services, which are provided in partnership with Central Iowa Psychological Services.